Frequently asked questions
How does the console guard work?
When you close your home/store, you press your unique code on the keyboard. Within 30 seconds, you must leave the room. From this moment, console security operators observe the object.
How much does a false call cost?
Because false calls are wasting a lot of time, so you entered a minimum payment of $50 for a false call
How do I test my system?
There are several options how to independently check the main functions of your security system:
How do I pay my bill online?
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I want to change my phone carrier. Will this affect my system?
The security system is controlled through the telephone number. If your phone number has changed, you should be sure to report it.
To report a change to your phone number, contact your manager and confirm your changes with a secret word.
How do I add, delete or modify my Emergency Contact List (ECL)?
Use your account or manager to add or remove contacts in case of an emergency.
What can I order extra?
In addition, you can select the following options: alarm button – stationary or radio key, warnings about gas leakage, water or fire.
The contract is concluded directly with the owner of the apartment, or a person registered in this apartment and having written permission to conclude a protection agreement from the owner of the apartment.
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